e-Sanvad -Grievance Redressal

Features e-Sanvad -Grievance Redressal

e-Sanvad Mobile app for Grievances Redressal for the citizens of Amravati District.
In Mobile based e-Sanvad system citizens can register their Grievances using Mobile App and Disposal of grievances and Monitoring also done by means of Mobile App.In Government Offices daily no.
of Complaints are receiving from Citizens from different ways i.e.
Manual, Dispatch, email, Portal, etc.
As the no of Complaints and type of complaints are received, Grievance Redressal is the main challenge today District Administration is facing.
Grievance Redressal primarily covers the receipt and processing of complaints from citizens.
It includes actions taken on complaints raised by Citizens to avail the Government services more effectively.
e-Sanvad Mobile app for Grievances Redressal for the citizens of Amravati having three Modules.
a.
Citizen Registration App-C itizen can launch their grievances through citizen e-Sanvad Mobile app if he wishes to add photo and location of grievances for the event and location details.b.
Officers Re dressal App- Officer can view citizen’s grievances on their mobile app and take the necessary action on the basis of photo and location.c.
Collector Monitoring- Overall activities are monitoring by Collector and Administration done by Admin Module.